Effective 22 September 2026.
Changing your mind. If you are a consumer, the law usually gives you 14 days after delivery to cancel an online order without giving a reason. Tell us by email at andrew@vincowines.com within that period, and send the wine back unopened, in its original condition and packaging, within 14 days of telling us. You pay the cost of sending it back unless the wine was faulty or not what you ordered. We will refund you within 14 days of receiving the wine back.
This right does not apply where the law excludes it, including wine bought en primeur or otherwise before release (where the price was agreed when you ordered, delivery can only take place after 30 days, and the value depends on market movements we cannot control), wine that has been opened, and wine transferred to you in bond at your request and not delivered to you, once the transfer is complete.
If something is wrong. Please check your delivery when it arrives and tell us within 7 days of any breakage, missing items or wine that is not what you ordered, with photographs if you can. If a wine is faulty, we will replace it or refund you. Nothing here affects your legal rights under the Consumer Rights Act 2015.
Our full Terms of Sale apply.